Terms & Conditions

1. Service Agreement

SiteToLead provides local SEO and lead follow-up for trade businesses. We own and operate the automation platform. You own all data generated and all results produced by the system.

By subscribing to SiteToLead, you agree to these terms and our Privacy Policy. These terms form a binding agreement between you and SiteToLead.

2. Pricing and Payment

• Monthly subscription model — month-to-month billing
• Website builds and custom integrations are quoted separately
• All prices are in GBP (British Pounds Sterling)
• Payment is due on your subscription renewal date
• Late payment may result in service suspension

3. Data Ownership

• You own all leads captured through the system
• You own all customer data and conversation history
• You own all analytics, reports, and insights generated
• SiteToLead owns the underlying automation platform and technology
• SiteToLead acts as a service provider only — all business data belongs to you
• You can export all your data at any time with no restrictions

4. Cancellation and Refunds

• Month-to-month billing — no lock-in contracts
• Cancel at any time with 30 days written notice to sales@sitetolead.com
• No penalties or exit fees for cancellation
• No refunds on subscription months already paid
• Upon cancellation, you can request a full data export within 30 days
• All customer data will be provided in a portable, standard format (CSV, JSON)
• Your data will be deleted from our systems within 60 days of cancellation, unless you request otherwise

5. Support and Service

• Email support is included on all tiers
• Professional and Enterprise tiers receive priority email support
• Enterprise tier includes phone support and a dedicated account manager
• Support hours: Monday–Friday, business hours (GMT/AEST)
• Best-effort response within 24 business hours
• No formal SLA is guaranteed at this stage

6. Uptime and Service Level

• SiteToLead commits to best-effort uptime and reliability
• We do not guarantee a specific uptime percentage (e.g. 99.9%) at this time
• No service credits are offered for downtime at this stage
• We will notify customers of planned maintenance at least 48 hours in advance where possible
• We will communicate unplanned outages promptly

7. Limitation of Liability

• SiteToLead is provided "as-is" without warranties of any kind, express or implied
• SiteToLead is not liable for lost revenue, lost profits, or indirect damages arising from service interruption
• Maximum liability in any circumstance is limited to one month's subscription fee
• We are not liable for third-party service failures (email providers, SMS gateways, etc.)

8. Acceptable Use

You agree not to use SiteToLead services to:

• Send spam or unsolicited communications in violation of applicable law
• Violate any applicable laws or regulations
• Infringe on the intellectual property rights of others
• Conduct activities that could harm or disrupt the platform

SiteToLead reserves the right to suspend or terminate service for violations of this policy.

9. Governing Law

These terms are governed by the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Changes to These Terms

We may update these terms from time to time. Material changes will be communicated via email at least 14 days before they take effect. Continued use of the service after changes take effect constitutes acceptance of the updated terms.

11. Contact

For questions about these terms, contact us at:

sales@sitetolead.com